Store Policies

Privacy

Returns

 

 

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Singing Store Karaoke since 1984 karaoke discs machines and microphones

Store Policies

 

Privacy:

  • We only use your personal information for internal order processing.  We do not sell share this information with anyone outside our company.  We do not use this information to email you other than pertaining to the specific order you placed.  If you would like to be on our mailing list, please signup by clicking on the sign up button below:

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 Software Returns:

  • We will exchange any defective software within 15 days of your original purchase with the same item after receive your defective disc or cassette.  If you have a defective software item, please call the store for a Return Authorization Number which you'll need to place on the outside of the package you are sending to us.  Also, please include a copy of the invoice with the item begin returned for exchange for faster processing.  While we make every attempt to be sure the products we sell are the best available, we can not guarantee the arrangements, keys, backup vocals or production values of the musical arrangements on the karaoke software we sell (we do not produce this software). Therefore, we do not accept exchanges or returns of that software for any of the above mention reasons, except  in the event the software is defective and will not play (see above for return instructions).  You may also exchange unwrapped software pages other goods within the 15 day period, but there are no refunds on any software sales.

 

Hardware Returns

  • All equipment and hardware is sold with the manufacture's warranty.  The Singing Store does not provide any addition warranties or extended warranties for those products.  If the unit is defective upon receipt, the Singing Store will replace it upon receipt of the defective one.  Please call the Singing Store for a return authorization number which must appear on the outside of items returned.  Please include a copy of the invoice and all packaging, accessories, and manuals that came with the unit.  Non-defective equipment may be upgraded at the Singing Store's discretion including a 15% restocking charge within 15 days of the original invoice date.  Equipment is not sold on a trial basis. Shipping charges for returned hardware is the sole responsibility of the customer.  The Singing Store will pay for the return shipping (UPS Ground) in the event of an initial defect as described above.